1. If your pet has an emergency during our normal opening hours:
Please call us on 0117 957 1110 and we will advise you what to do next.
2. If you have an emergency when we are closed:
Please contact our partners Vets Now, Bristol on 0117 971 3111 or Vets Now, Bath on 01225 832521.
More info about Vets Now
3. Post-operative care and concerns:
Martin has introduced the above e-mail service for existing clients that would like to enquire about their pet's medication or a bit of quick advice. This e-mail takes at least an hour to get to his phone and it is dependent on him having signal and checking his phone. If you have not heard from Martin within 2 hours then it would be best to use one of the emergency telephone numbers.
Please note: This service is not useful if your pet has to be seen urgently or has a new medical condition, but if you would like to just chat please e-mail and leave your name, pets name and telephone number.
More info about the Vets Now Out of Hours Service
Vets Now is the pet equivalent of an accident and emergency service, dedicated to providing pets with access to a vet out of hours. It’s all they do.
Based at Vets Now, Bristol, or Vets Now, Chippenham, their vets and vet nurses are specially trained to deal with pet emergencies. Because they don’t work during the day, they’ll be up and ready to see your pet at the time you need them.
Vets Now has been providing dedicated out-of-hours emergency pet care across the UK for more than 15 years, and now responds to almost half-a-million pet emergencies every year.
We believe our partnership offers you and your pet the very best level of care, day and night.
You can find out more about their service: Vets Now, Bristol and Vets Now, Bath.
We know your pets are part of your family and our priority is, and always will be, to ensure they have access to the very best care, no matter what the time of day or night. That’s why we’re proud to partner with Vets Now.
Don’t forget, their team don’t work during the day, so you don’t have to worry about disturbing them at night. So, if you’re worried about your pet don’t hesitate to give them a call, and they’ll advise what you should do next.
We would remind you that Vets Now is a pet emergency service. For routine cases such as vaccinations and topical treatments, please call us as you would normally, during our daytime opening hours.