Emergencies

After hours emergencies are either handled by Martin or Vets Now

Martin has introduced the above e-mail service for existing clients that would like to enquire about their pet's medication or a bit of quick advice. This e-mail takes at least an hour to get to his phone and it is dependent on him having signal and checking his phone. If you have not heard from Martin within 2 hours then it would be best to use one of the emergency telephone numbers.

Please note: This service is not useful if your pet has to be seen urgently or has a new medical condition, but if you would like to just chat please e-mail and leave your name, pets name and telephone number.

 

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Vets Now Out Of Hours Service

They provide dedicated night, weekend and bank holiday cover for practices from their network of fully staffed emergency veterinary clinics across the UK.

For any animal treated, a full set of clinical notes will be emailed to us the next day, enabling us to continue the treatment/follow up with you and your pet.

Each clinic is staffed by qualified Veterinary Surgeons and Veterinary Nurses who are passionate about working in 'out of hours' (OOH) and Emergency and Critical Care (ECC). The local clinic is managed by a Senior Veterinary Surgeon and Senior Veterinary Nurse who, in line with the overall company direction, have the autonomy to tailor their local service to meet the local needs.

There is always a Veterinary Surgeon and Veterinary Nurse on site during opening hours and, in most clinics, they are supported by a Receptionist. This is the very minimum staffing level. During busier times there may be additional staff.

The Bristol clinic opens at 7.00pm in the evening through to 8.00am the following morning during the week. On Saturdays opening is at 12:00 and this continues over the weekend until Monday morning.

During opening hours, any calls to the clinic are triaged by staff onsite and if required, clients will be asked to visit the clinic for treatment. Very occasionally a house visit may be necessary, but in nearly all situations the best possible care for your pet is available at the Vets Now clinic. Taking your pet to them will give them immediate access to the range of drugs and equipment needed. The Vets Now staff will be able to advise on the safe transport of your pet to the clinic.

When clients go to the clinic for treatment, the Vet will undertake an initial examination and decide on the best form of treatment. They don't do non-urgent work that could be carried out by ourselves the following day but they do provide a comprehensive service.

Clinic Location

Vets Now Bristol
32 - 34 Zetland Road
Redland
Bristol
BS6 7AB

Directions

From M5 Junction 18 (A4):
Follow the A4 (Hotwell Road) and signs for City Centre A4 (keep in the left-hand lane). Continue straight on at the roundabout, passing Western Car Radio, onto Anchor Road. Continue onto the A38 (St Augustine’s Parade), taking the first exit at the roundabout onto Colston Avenue, which follows onto Lewins Mead. Passing the Premier Inn, continue straight over the next roundabout (3rd exit) onto the A38 (Cheltenham Road), with the Holiday Inn on your right. Continue along Cheltenham Road and then turn left opposite Maplin Electronics onto Zetland Road. We are then on the right-hand side, just past Salisbury Road, opposite Casa Mexicana.

From (A38 Cheltenham Rd):
Continue along the A38 (Cheltenham Road). Turn left opposite Maplin Electronics onto Zetland Road. We are then on the right-hand side, just past Salisbury Road, opposite Casa Mexicana.

From A38 (Gloucester Rd):
Continue along the A38 (Gloucester Road). Turn right opposite Maplin Electronics onto Zetland Road. We are then on the right-hand side, just past Salisbury Road, opposite Casa Mexicana.

From Bath (A4):
Continue along the A4 (Bath Rd). Go straight on at the roundabout with Kwik Fit on your right. Just after the Holiday Inn Express turn right onto Redcliffe Mead Lane, then onto Redcliffe Way. Continue straight on at the roundabout (Temple Circus Gyratory), onto Temple Way. Continue onto the Temple Way Underpass (A4044). Just past House of Fraser, turn left onto the A4044. Turn right onto the A38 at the St James Barton roundabout). Follow the instructions then from the Holiday Inn as above from the M5 junction 18.