Dear all our valued clients and pets,
Thank you for your patience in these extraordinary times. We understand your frustration at this time, so please let us explain what we are doing and why.
We have been working very hard behind the scenes to get as many processes in place in order to support you and your pets.
We have a number of primary goals, namely:
- To provide emergency care for all sick and injured pet and wild animals - the health and welfare of all animals are of paramount importance
- To ensure all essential medications and food are able to be collected
- To support the government and in their efforts to secure a lock-down and therefore the spread of Covid-19
- To support the NHS by slowing the spread and therefore easing the pressure on our amazing NHS
We are striving to continue to provide an emergency service for sick and injured pets. We are also striving to maintain provisions of emergency medications and food, both of which are essential items. As a community based small practice we feel morally obliged to act within the government guidelines and rules to the absolute best of our ability. The whole practice has been involved in making the best decisions for our client and pets. However, we all know how much strain the NHS has upon it and the lengths it has had to go to, cancelling and postponing important procedures and services. We are trying to support all the efforts of our government, our health services and other emergency and key workers by abiding to the rules and recommendations that have been set. We really feel we need to think twice about non-essential journeys and contact to not only protect our staff, our clients but the wider community.
What are we doing to achieve those goals?
- Vaccinations: We are vaccinating animals but we are risk assessing all animals so please if you need specific guidance please email us on [email protected]. There are more details on our COVID annual vaccination page and our puppy and kitten pages.
- Medication: We therefore have tried to temporarily stop dispensing certain medications that are deemed 'non-essential'. This is not to say that these preventative medications are not important, however, we need to ask whether they are essential at this time. We are a small practice, and we would like to think we know most of you as individuals. We would like to treat all cases as individuals so that each pet gets the care they absolutely require in these circumstances. We have designed a quick assessment form for you to complete. All submissions will be reviewed by a vet and as soon as the form reaches us we will send out a 'ready for collection' email if we feel it is necessary for your pet to have that medication. If you are are collecting medication or food please follow the collection instructions that are laid out on our website under orders.
- Routine procedures - have been cancelled at the moment.
- There are some good guidelines from the British Veterinary Association
** Please note that we have reduced our working hours from 08:30 - 18:30 weekdays and Saturdays we are now closed, for emergencies contact our normal phone number for information on cover**
Thank you for your understanding