Payment & Insurance

Payment
In order to provide the highest possible standard of care for your pets, we require the most effective drugs available and modern technical equipment, all of which has to be maintained and funded. We try to keep our fees reasonable, but they also have to be realistic and reflect the level of care provided.

We ask that payment is made at the time of treatment as this will help keep down our administrative and financial costs which affect the level of fees. We are always happy to provide an estimate before undertaking a course of treatment.

For your convenience, we accept Visa, MasterCard, Switch, Delta and American Express cards.

Insurance

Dear Clients,

Veterinary medicine has, in recent years become increasingly sophisticated. We are able to diagnose and treat many conditions that a few years ago would have remained undetected with often fatal consequences, especially in the older pet. The down side of these advances is cost. It is not unheard of for treatment of a case to exceed £1000.

One of the most distressing situations we find ourselves in, is where a pet's problem is curable but the cost is too high for the owner and the animal has to be put to sleep. A less serious situation is when the owner has to opt for the less than best treatment available for the pet due to money constraints.

That's where pet insurance comes in, veterinary fee cover can help you to avoid such situations, but when choosing an insurance company, there are a few things you should look out for:

- Be careful to check that the amount of veterinary cover is adequate, over time a single illness can cost many hundreds of pounds.
- Check that there is no time limit on how long you can claim for each illness. Chronic conditions go on for life and not just one year.
- Check that your pet will still be covered in later years when he or she needs it most and that the premium in those years will still represent good value.
- Check that dental procedures will be covered.

What won't be covered?
Like your household or car insurance, pet insurance also has an excess that you will have to pay on a claim. Vaccinations and routine treatments such as worming won't be covered. Some insurers will pay for a percentage of veterinary diets and others will not.

Pensioner and multi-pet discounts
Some insurers offer special discounts, pensioners and pet owners with several pets can make savings.